Announcement: Shipping / Processing Delays
Hello from the RHDJapan blog and crew. We wanted to provide a heads that we are just back from the Golden Week Holidays and there are a massive amount of products and orders coming in now. Frankly we are swamped, and on top of that we are short two warehouse staff members due to corona so there will be delays on everything going out. The warehouse has been shut down a couple days this week for renovation as we prepare for the transition to an improved warehouse. On top of this we must allocate staff to prepare and clear one full container load.
Current delay on shipping is approximately 5 days from Expected Date in account and 3 days in processing order for updates.
We are very sorry for these delays, we ask for your patience while we work through these issues. Just a heads up that sending more email asking for ETA updates will further delay our staff members from being able to check in and process the orders as we will have to spend time responding to those email requests too. Rest assured we are processing your ETA updates, orders and stock requests every day as fast as humanly possible, we still don't have robot staff (^_^).