RHDJapan Blog Blog on JDM news, racing, drifting and thoughts from Osaka

Addressing concerns of Covid-19 Corona Virus

Hello from the RHDJapan crew. Due to the uncertainties regarding the Covid-19 (Corona virus) we have received several inquiries of concern from customers. In so far we have mostly been able to continue business as normal and understand that the situation and policies may change quickly as countries attempt to deal with this unfortunate situation. We would like to use this blog post as our central point to make clear the situation regarding orders placed with RHDJapan.

The expected date information updated to customer accounts after orders are placed is still considered accurate. Orders are to ship within 24 hours from the date of the item with the last expected date is met and the status of the complete order is updated as Ready to Go Out.
For those who would like to check on specific parts prior to order, the most up-to-date availability/lead-time information can be requested with our recently released Stock Check function that can be found within the customer account. For new request items that are not already on the site please use the help desk or contact form.

In the case that transport services are suspended from Japan to your region RHDJapan will offer an immediate and full refund on your processing order. RHDJapan will also offer to postpone the shipment of orders and store within our warehouse.

With global supply chains being affected there is the case that there is an extended delay from the original expected date information updated to the customers account. In these circumstances we will update the customer immediately with the new information and offer the option for immediate and full refund on the affected items. 

The most affected shipping service thus far is from Japan Post as they work in conjunction with the different country postal systems. Private shipping companies such as DHL and FEDEX have been less affected. The most up to date information regarding suspensions, delays and disruptions can is up to date on the official Japan Post Site

Update March 26 EMS Link

Update March 30
Effective immediately FEDEX will not be available via the International Economy Service. This service will be removed from the website until further notice.
Processing orders with this service may be substituted to another service with comparable shipping timeframe in order to get delivery as quick as possible. In the case that the discrepancy on shipping is too large for RHDJapan to cover we will inform the customer with possible options.

Update April 1
Effective April 2 Japan Post EMS/SAL services will be temporarily suspended for select countries.
EMS Update (currently only released in Japanese)
Notification on affected countries will be provided when selecting shipping service on the site.
Processing orders with this service may be substituted to another service with comparable shipping timeframe in order to get delivery as quick as possible. In the case that the discrepancy on shipping is too large for RHDJapan to cover we will inform the customer with possible options.

We hope for everyone's health and safety, please use your own good judgement and look out for others when possible.
RHDJapan is still in full operation, if there are any issues/concerns please feel free to contact us via the Help Desk, Contact Us or phone call +81-72-844-9220 (Monday ~ Friday 9:00~5:00 JST)